- What do your rates include?
- How do I pay for my hire? And can I have a receipt?
- Do I get a refund if I return early?
- If I cancel my hire after booking what are the procedures?
- Can I extend my hire?
- What do I do if I have an accident?
- Do I have to pay the excess if someone crashes into me?
- What if I'm running late and can't return the car at the stated time on the contract?
- What happens if I return the car outside business hours?
- If I return the car to your office, can I get a ride to the airport?
- Do you do free pick ups and drop offs?
- Do you do one way hires?
- Can I drive on my overseas driver's license?
- Can I drive off road or on the beach?
- Are maps available?
- Can I smoke in the car?
1. What do your rates include?
All of our rates include GST, Standard Insurance, 24 Hour Roadside Assistance with the AA, and Unlimited Kilometres for hirers greater than 3 days. Our Insurance is subject to an excess (please refer to our Insurance page for details)
2. How do I pay for my hire? And can I have a receipt?
Payment is to be made at the commencement of the hire. We will gladly accept Cash, Visa, MasterCard and Traveller's Cheques. A white copy of the contract is given to you upon commencement of the hire and will show what method of payment you used and also can be used as an invoice for tax purposes. If you sign your paperwork at the office we will give you a copy of any transaction processed at that time.
3. Do I get a refund if I return early?
If you return your car before the time stated on your contract, no refund applies. Our rates are always specific to a particular time period and are quoted based on your intended travel.
4. If I cancel my hire after booking what are the procedures?
If you have confirmed your hire with a credit card number, this will be charged a cancellation fee of 10% of the total value of the hire.
5. Can I extend my hire?
There is a minimum of 72 hours required for extensions to your contract. Due to availability in high season. We cannot guarantee any extension.
6. What do I do if I have an accident?
Ensure all damage and accidents are reported to a Rivertown Rentals representative the day it happens. In the event of an accident fill in the appropriate form in the hire vehicle. This will prompt you to give us the correct information that we need. You will also have to complete the relevant insurance forms with a representative at one of our branches. We do not guarantee to replace your vehicle if you are liable for the accident.
7. Do I have to pay the excess if someone crashes into me?
Yes, In any instance when an accident occurs you are initially liable for the excess until the Insurance company decide where the liability lies. If you are found not to be liable we will refund the excess straight away.
8. What if I'm running late and can't return the car at the stated time on the contract?
If you are running late we will give you 1 hour's grace to return your vehicle. After this you will be charged at one-fifth of the daily rate per hour, up to five hours when another days rental will be charged. If you fail to notify us and are not at the expected point of return at the time stated you will attract a surcharge of $15 per hour up to 5 hours and $60 per day thereafter in addition to the daily rate.
9. What happens if I return the car outside business hours?
If you return our car outside business hours, please park in the spaces provided and put your key through the key return slot on situated at our office door. Airport drop-off instruction will be give at the time of hire if required.
10. If I return the car to your office, can I get a ride to the airport?
From the office we use a taxi company who will take customers to the airport for $25. On occasion if we are heading in the direction of the airport we will be more than willing to take you out there, but this depends on daily business.
11. Do you do free pick ups and drop offs?
Yes, we will gladly pick you up from your accommodation, within the city limits or airport accommodation and take you to our office.
12. Do you do one way hires?
Yes, we can do one way hires to and from various locations, there are minimum hire periods in place, these are dependent on the time of year and your direction of travel. On occasion we will make allowances if we need particular stock in other centres.
13. Can I drive on my overseas driver's license?
We accept full valid driver's licenses from most countries in English, otherwise an International driving license is accepted. Our minimum age to hire a car is 21 years.
14. Can I drive off road or on the beach?
Do not drive any of our vehicles off road or onto any New Zealand beaches. Penalties up to $2000 apply.
15. Are maps available?
Complimentary maps, tour guides and activity brochures are provided free of charge for your convenience.
16. Can I smoke in the car?
For the comfort of all our customers we enforce NO SMOKING in all of our vehicles. A valet charge will apply, minimum $200 if this is not adhered to, as well as the possibility of prosecution under New Zealand Health and Safety Law.